How may we help?

Please click a button below for further assistance.

Inquiries

Inquiring about the status of an order or need information about one of our training workshops?

If you answered yes to any of the above, please email our Orders Department by clicking the appropriate button below.

FOR QUOTES, PURCHASE ORDERS, AND INTERNATIONAL INQUIRIES

Please download the order form below then click here to email it to our order department. NOTE: The ordering form will total the items, but not include tax and shipping.

Important Note about Purchase Orders: They must be paid upon receipt of merchandise and/or no less than 2 weeks prior to a training event.

SCHOOLS AND SCHOOL DISTRICTS

Click here to download our W9 to bring Kimochis to your schools.

Returns & Order Pickup

It is our policy to not offer refunds on our products as they are plush goods.  We will however offer an exchange in the event that you received an item that is defective.  If this is the case, please send an email to orders@kimochis.com for assistance. We will exchange the defective item at no cost to you.  All other sales are final.


We also do not offer pickup service.

All orders will be delivered via FedEx Ground or DHL.